Question 1

How is Insuraim different from a typical CRM or proposal tool?

Accepted Answer

Insuraim is not a single-point tool. It is a Business OS and data foundation built for brokerages and advisory teams. It connects lead → proposal → client → policy → renewals → commission reconciliation into a collaborative, traceable operating workflow, with management insights and governance on top.

Question 2

Can Insuraim be used as a standalone proposal system?

Accepted Answer

Yes. You can start with QPS (Quotation & Proposal System) as the core. However, we recommend enabling client/policy capabilities (e.g., CRM / PMS) so proposals become part of a long-term operating asset—not just PDFs.

Question 3

Do we have to purchase or enable all modules?

Accepted Answer

No. Insuraim supports phased rollout—you can start with core workflows and expand over time. Core / Growth / Scale differ mainly by capability depth and governance/expansion needs: Core helps you get live fast; Growth improves operational efficiency and collaboration; Scale supports multi-team operations with stronger access control, auditability, and integrations.

Question 4

Can Insuraim adapt to our workflow?

Accepted Answer

Yes—within configurable scope, such as:
• Templates, fields, tags, and output standards
• Workflow stages, reminders, and queue rules
• Commission allocation/split rules aligned to your org structure
For deep customization (special reporting, complex workflows, external integrations), we will evaluate scope and delivery as a project.

Question 5

Does Insuraim support multi-team and multi-channel operations?

Accepted Answer

Yes. For organizations running multiple teams/channels/brands, Insuraim can support:
• Team-level data boundaries and access control
• Executive rollups and drill-down analytics
• Key-operation traceability and audit readiness (more complete in the Scale plan)

Question 6

Will you expand into broader wealth management scenarios?

Accepted Answer

Yes. We view insurance as an essential part of household wealth and risk management. Where compliance and regulations allow, we will expand step by step into broader wealth and asset servicing scenarios—while keeping clear boundaries and phased delivery.

Question 7

Who owns the client data in Insuraim?

Accepted Answer

Your institution owns the data. Insuraim processes data only within the scope of contracted services, security operations, and compliance needs, and supports export/migration and administrative control.

Question 8

Do you sell or share our client data with third parties?

Accepted Answer

No. We do not run third-party marketing activities such as lead list trading based on platform data. Our business model is SaaS subscriptions and implementation services—not premium or commission revenue sharing.

Question 9

Can Insuraim staff access our client or policy data?

Accepted Answer

By default, no. The platform is designed so day-to-day operations do not require staff to view your business data. If troubleshooting is required, we will only access data with your explicit authorization, time-bounded control, and traceable logs.

Question 10

Where is data stored? Is there cross-border transfer?

Accepted Answer

Data residency can be agreed during contracting and deployment, typically prioritizing regions aligned with your business needs. Any cross-border transfer or region change follows contractual and agreed procedures with necessary disclosures.

Question 11

How do you ensure data security?

Accepted Answer

We apply layered security and standardized governance controls, commonly including:
• HTTPS/TLS encryption in transit
• Encryption at rest for sensitive data
• Logical tenant isolation
• Role-based access control (RBAC)
• Key-operation audit logs and monitoring
• Backups, recovery drills, and network protections such as WAF/DDoS
For detailed materials, please refer to our Security & Compliance page or contact us.

Question 12

Do you use our data to train AI models?

Accepted Answer

Our principle is authorization-first and data-minimization by default. Without additional authorization, we do not use your customer-identifiable data to train externally shared general-purpose models. If institution-grade AI or model optimization is involved, the data scope, de-identification/isolation approach, and configurable controls will be defined in the agreement.

Question 13

Can we export our data if we stop using Insuraim?

Accepted Answer

Yes. We support standard exports and necessary data structure guidance to reduce migration cost—whether you migrate to a new vendor or build in-house.

Question 14

Is Insuraim "fully compliant"?

Accepted Answer

No platform can claim one-size-fits-all "full compliance." Insuraim provides security/governance capabilities and materials for internal assessment; final compliance depends on your business model, internal policies, and actual usage—evaluated by your RO/compliance team.

Question 15

Why don't you show fixed pricing on the website?

Accepted Answer

Insuraim is offered as a subscription for institutions. Pricing is typically determined by plan tier (Core / Growth / Scale) + role-based seats + optional modules / implementation scope, so a single public price is usually not accurate. Share your team size and goals, and we'll propose a practical configuration and quote.

Question 16

How does pricing work?

Accepted Answer

Insuraim is primarily subscription-based, typically combining plan tier + role-based seats + optional modules/implementation services. You can start with Core / Growth / Scale and add seats or optional modules (e.g., Commission+, Integration Pack) as needed.

Question 17

Do you offer free trials or pilots?

Accepted Answer

We recommend a scoped pilot rather than an open-ended trial. Define pilot scope (team/modules/timeline) and success metrics (e.g., reconciliation efficiency, renewal follow-ups, traceable collaboration), then expand to the full team after validation.

Question 18

Do you support monthly billing, or annual only?

Accepted Answer

Most institutions choose annual subscriptions to align with budgeting and rollout investments. If needed, monthly or hybrid billing can be evaluated based on your organization and project structure (subject to contract).

Question 19

Can we adjust seats or scope during the contract term?

Accepted Answer

Yes. You can add seats or upgrade plans as your business grows. Additional seats are typically prorated; reductions usually take effect in the next billing cycle (subject to contract terms).

Question 20

Will the renewal price increase in the second year?

Accepted Answer

Renewal pricing depends on the plan tier, number of seats, add-ons, and service scope at renewal. If our pricing policy changes, we'll communicate in advance; final terms are governed by the contract and renewal order.

Question 21

Can we get a refund if we're not satisfied?

Accepted Answer

B2B subscriptions are generally non-refundable unless otherwise agreed in the contract. We recommend starting with a scoped pilot to validate value and rollout readiness before expanding purchase scope.

Question 22

Do you charge for implementation, migration, or training?

Accepted Answer

It depends on implementation complexity. Small teams with standard workflows can use standard onboarding; larger organizations or complex data/multi-team governance/deep integrations typically require advanced implementation or project services, which will be confirmed before signing.

Question 23

What support do you provide?

Accepted Answer

We provide baseline technical support; higher service levels are available in higher-tier plans. Options may include a dedicated contact, post-launch reviews, operational guidance, and prioritized response and evaluation (depending on plan/service package).

Question 24

What types of organizations is Insuraim best for?

Accepted Answer

Primarily brokerages, IFA firms, and advisory teams that need structured operations. If you want to turn individual experience into collaborative, traceable, and reusable operations, Insuraim is a strong fit.

Question 25

Can individual agents purchase Insuraim on their own?

Accepted Answer

Insuraim is currently designed primarily for institutional and team scenarios. If an individual advisor needs access, we recommend provisioning through their organization. A Solo plan (if offered) will be evaluated carefully with identity verification, permission boundaries, and compliance considerations.

Question 26

How long does deployment typically take?

Accepted Answer

It depends on scope, data quality, migration complexity, and training schedule. With a pilot-first approach, small pilots can go live in weeks; complex cleaning, multi-team governance, or integration projects may take longer and will be defined in the implementation plan.

Question 27

Can we use Insuraim alongside our existing internal systems?

Accepted Answer

Yes. Common approaches include:
• Use Insuraim for frontline operations and collaboration, while keeping internal systems as the backend source of truth
• Enable only selected modules while retaining existing tools for others
• Synchronize via IDS and enterprise integration capabilities (project-based evaluation)

Question 28

What internal resources do we need for implementation?

Accepted Answer

We recommend appointing a business/ops owner, an IT/system owner, a compliance or risk representative, and a small set of representative advisors. We provide rollout plans and checklists to focus your effort on key decisions and validation—not daily coordination overhead.

Question 29

What languages do you support?

Accepted Answer

We currently prioritize Simplified Chinese, Traditional Chinese, and English.

Question 30

Can you integrate directly with insurer back-office portals?

Accepted Answer

Direct connectivity depends on each insurer's technical and compliance openness. We often start by reducing manual work via standardized reports and batch files; API-level integration can be evaluated via Integration Pack under Scale or project scope.

Question 31

What third-party tools can you connect with?

Accepted Answer

Common directions include:
• Email and calendars (Outlook / Google Workspace)
• Internal CRM / finance / reporting systems
• BI / data warehouses (export interfaces or project-based integration)

Question 32

Is AI mandatory? Does it increase compliance risk?

Accepted Answer

AI is optional and can be enabled based on your compliance requirements. Insuraim's AI is designed to assist with drafts and prompts—not replace professional judgment. Final decisions and external outputs should remain under licensed professionals and your institutional workflow controls.

Question 33

If we build in-house later, can we still use our data?

Accepted Answer

Yes. We support standard exports and data structure documentation so your data remains a long-term asset. This also reduces friction for future in-house builds or migrations.

Frequently Asked Questions

A. Product & Features

B. Data, Security & Compliance

C. Pricing, Contract & Support

D. Fit & Implementation

E. Technology, Integrations & AI